10 exam-style questions with answers and explanations. Tap an answer to check yourself. When you're ready, take the scored version in the free practice test.
The CHS exam has 100 questions and runs 2 hours.
These 10 free CHS questions are organized by exam domain, so you can see how each part of the Certified Hospitality Supervisor blueprint is tested. Reveal the answer and explanation under each question.
A restaurant supervisor compares the past week's actual labor cost against the budgeted labor cost, then adjusts the upcoming schedule to correct the variance. Which function of management is she performing?
Correct answer: C - Controlling
According to Robert Katz's framework of managerial skills, which skill is equally important at every level of management, from first-line supervisor to top executive?
Correct answer: D - Human (interpersonal) skill
Before explaining a new task, a housekeeping supervisor carefully selects the specific words and gestures she will use to get her message across to a room attendant. Within the communication process, this step is known as:
Correct answer: B - Encoding
A veteran cook gives directions to a new hire using kitchen slang and abbreviations the new hire has never encountered, and the instructions are misunderstood. This breakdown is BEST classified as which type of communication barrier?
Correct answer: A - Semantic barrier
A hotel raises wages, renovates the employee break room, and strengthens job security. Employee complaints decline, but there is no lasting gain in motivation or performance. According to Herzberg's Two-Factor Theory, this happened because the hotel improved:
Correct answer: D - Hygiene factors, which prevent dissatisfaction
A banquet server has met her physiological and safety needs at work and now feels fully accepted as part of the team. According to Maslow's hierarchy of needs, which level is she MOST likely to pursue next?
Correct answer: C - Esteem needs
A newly assembled events team has moved past polite introductions and is now marked by open disagreement and competition over roles and methods. According to Tuckman's model of team development, the team is in which stage?
Correct answer: B - Storming
A supervisor oversees a highly skilled, experienced, and self-motivated engineer who consistently exceeds every standard. According to the Hersey-Blanchard Situational Leadership model, which leadership style best fits this employee?
Correct answer: D - Delegating
Employees follow a particular supervisor willingly because they genuinely admire and respect her and want to earn her regard. This influence stems from which type of power?
Correct answer: D - Referent power
A supervisor overlooks a favorite employee's repeated lateness but suspends a different employee for the same violation. This BEST illustrates a violation of which principle of effective discipline?
Correct answer: A - Discipline should be consistent
The CHS exam also covers these domains. Drill them in the full free practice test:
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